parvati.k.vapiwala
About Candidate
Over 15 years of progressive managerial experience, most recently as Manager of Global Trade Receivables Finance Transaction Services / Standby Letters of Credit with HSBC Bank USA N.A., Buffalo, NY. Key focus on compliance, transaction accuracy, and managing onshore and offshore teams (up to 6 Business Analysts), collaborating with Legal, Business Development, Relationship Managers, and Compliance.
Extensive experience (over 20 years) in sales and client service within banking, financial services, and consumer industries, delivering tailored solutions and rapid issue resolution, enhancing client satisfaction and loyalty. Bilingual: English, Hindi.
Skilled in staffing, mentoring, and performance management; setting operational goals, monitoring quality and compliance, and conducting performance evaluations.
Entrepreneurial and collaborative leader, fostering ownership and motivation among teams, leveraging individual strengths to deliver project success.
Proficient with Windows, MS Office (including SharePoint), HSBC proprietary software, and fintech platforms.
Trusted resource for complex operational, compliance, and client relations challenges, utilizing strategic planning to prevent financial and reputational risks.
Hands-on experience in Business Risk Program (BRP) control testing focused on operational risk mitigation and process compliance.
Education
Experiences
● Primary contact for client inquiries regarding Complidata’s fintech AML and trade compliance platform. ● Conducted onboarding sessions and training to maximize user engagement. ● Collaborated with Sales, Product, and Support teams to advocate client needs and enhance platform experience. ● Supported control testing and compliance validation as part of Business Risk Program initiatives.
● Led global operations for trade receivables finance, managing onshore and offshore teams of up to 6 Business Analysts. ● Ensured compliance and accuracy in processing complex transactions. ● Liaised with Business Development, Relationship Managers, clients, and Legal teams to facilitate real-time transactions. ● Reviewed claims, extensions, and payment requests to maintain compliance. ● Conducted BRP control testing to mitigate operational risks and ensure adherence to regulatory standards. ● Led team training, SOP updates, and corrective actions to improve processes and reduce errors.
● Part of the User Acceptance Testing team for system upgrades supporting GTRF business. ● Trained Business Development Managers on process efficiencies. ● Assisted project leads to implement Agile methodologies. ● Promoted to Manager based on leadership, client focus, and performance.
● Supervised a 7-person team specializing in Standby Letters of Credit processing. ● Managed client interactions, resolving discrepancies to improve turnaround times. ● Handled credit approvals for FIG clients. ● Led BRP control testing and compliance assurance initiatives. ● Implemented team-building efforts that increased productivity and accuracy by 25%. HSBC Bank, Dubai, UAE Assistant Manager – Guarantees | 08/2008 – 01/2018 ● Managed departmental operations and supervised a 12-person team across multiple regional offices. ● Coordinated staffing, professional development, performance reviews, and disciplinary actions. ● Developed and implemented global process improvements, increasing efficiency in bank guarantee transactions. ● Delivered training on workflow prioritization and turnaround time adherence. ● Engaged in BRP control testing to strengthen operational controls and risk mitigation.
● Managed departmental operations and supervised a 12-person team across multiple regional offices. ● Coordinated staffing, professional development, performance reviews, and disciplinary actions. ● Developed and implemented global process improvements, increasing efficiency in bank guarantee transactions. ● Delivered training on workflow prioritization and turnaround time adherence. ● Engaged in BRP control testing to strengthen operational controls and risk mitigation.
Skills
Trade Finance & Transaction Services
Client Relationship Management
Operational Risk & Compliance
Team Leadership & Development
Project & Process Management
Cross-functional Collaboration
Technical Proficiency
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