{"id":4093,"date":"2025-07-25T23:45:38","date_gmt":"2025-07-25T19:45:38","guid":{"rendered":"https:\/\/jobs.pactemployment.ae\/?candidate=parvati-k-vapiwala"},"modified":"2025-07-26T00:26:54","modified_gmt":"2025-07-25T20:26:54","slug":"parvati-k-vapiwala","status":"publish","type":"candidate","link":"https:\/\/jobs.pactemployment.ae\/?candidate=parvati-k-vapiwala","title":{"rendered":"parvati.k.vapiwala"},"content":{"rendered":"<p>Over 15 years of progressive managerial experience, most recently as Manager of Global Trade Receivables Finance Transaction Services \/ Standby Letters of Credit with HSBC Bank USA N.A., Buffalo, NY. Key focus on compliance, transaction accuracy, and managing onshore and offshore teams (up to 6 Business Analysts), collaborating with Legal, Business Development, Relationship Managers, and Compliance.<br \/>\nExtensive experience (over 20 years) in sales and client service within banking, financial services, and consumer industries, delivering tailored solutions and rapid issue resolution, enhancing client satisfaction and loyalty. Bilingual: English, Hindi.<br \/>\nSkilled in staffing, mentoring, and performance management; setting operational goals, monitoring quality and compliance, and conducting performance evaluations.<br \/>\nEntrepreneurial and collaborative leader, fostering ownership and motivation among teams, leveraging individual strengths to deliver project success.<br \/>\nProficient with Windows, MS Office (including SharePoint), HSBC proprietary software, and fintech platforms.<br \/>\nTrusted resource for complex operational, compliance, and client relations challenges, utilizing strategic planning to prevent financial and reputational risks.<br \/>\nHands-on experience in Business Risk Program (BRP) control testing focused on operational risk mitigation and process compliance.<\/p>\n","protected":false},"featured_media":4095,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[47],"candidate_location":[],"candidate_tag":[],"class_list":["post-4093","candidate","type-candidate","status-publish","has-post-thumbnail","hentry","candidate_category-customer-service"],"metas":{"_candidate_founded_date":"1970-01-27","_candidate_phone":"+971569106374","_candidate_email":"parvati.k.vapiwala@gmail.com","_candidate_gender":"Female","_candidate_age":"33-40","_candidate_salary":"","_candidate_salary_type":"monthly","_candidate_qualification":"Bachelor Degree","_candidate_experience_time":"5 Year","_candidate_category":{"47":"Customer 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claims, extensions, and payment requests to maintain compliance.\r\n\u25cf Conducted BRP control testing to mitigate operational risks and ensure adherence to regulatory standards.\r\n\u25cf Led team training, SOP updates, and corrective actions to improve processes and reduce errors.\r\n"},{"title":"Business Analyst \u2013 GTRF Transaction Services \u2013 Trade Transformation","start_date":"09\/2021","end_date":"09\/2022","company":"HSBC BANK USA NA, BUFFALO, NY","description":"\u25cf Part of the User Acceptance Testing team for system upgrades supporting GTRF\r\nbusiness.\r\n\u25cf Trained Business Development Managers on process efficiencies.\r\n\u25cf Assisted project leads to implement Agile methodologies.\r\n\u25cf Promoted to Manager based on leadership, client focus, and performance.\r\n"},{"title":"Services Analyst \u2013 GTRF Transaction Services \u2013 Standby Letters of Credit","start_date":"01\/2018","end_date":"09\/2021","company":"HSBC BANK USA NA, BUFFALO, NY","description":" \u25cf Supervised a 7-person team specializing in Standby Letters of Credit processing.\r\n\u25cf Managed client interactions, resolving discrepancies to improve turnaround times.\r\n\u25cf Handled credit approvals for FIG clients.\r\n\u25cf Led BRP control testing and compliance assurance initiatives.\r\n\u25cf Implemented team-building efforts that increased productivity and accuracy by 25%.\r\nHSBC Bank, Dubai, UAE\r\nAssistant Manager \u2013 Guarantees | 08\/2008 \u2013 01\/2018\r\n\u25cf Managed departmental operations and supervised a 12-person team across multiple\r\nregional offices.\r\n\u25cf Coordinated staffing, professional development, performance reviews, and disciplinary actions.\r\n\u25cf Developed and implemented global process improvements, increasing efficiency in bank guarantee transactions.\r\n\u25cf Delivered training on workflow prioritization and turnaround time adherence.\r\n\u25cf Engaged in BRP control testing to strengthen operational 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