CX, CRM & ORM Leader | Driving Growth, Reputation & Retention in High-Growth Environments<\/p>\n
Led Customer Experience, CRM, and Online Reputation programs at high-growth startups like Skill-Lync, Crio.Do, and WhiteHat Jr\u2014delivering measurable business impact across 16+ digital platforms in India and international markets. Scaled operations 10x, launched multi-platform ORM systems, and built CRM journeys that improved sentiment, resolution speed, and user retention.<\/p>\n
\ud83c\udfaf Awards & Recognition: Above & Beyond \u2013 Crio.Do | Circle of Excellence \u2013 BYJU\u2019S
\n\u2705 Certifications: Lean Six Sigma Green Belt | Sprinklr Certified
\n\ud83c\udfc6 Thought Leadership: Published in Indian Journal of Marketing for a 46-point brand sentiment turnaround case study<\/p>\n
\ud83c\udf1f Strategic Highlights<\/p>\n
ORM Strategy & Brand Reputation: Delivered 40%+ uplift in sentiment via multi-platform ORM systems; safeguarded brands from defamation, impersonation & PR risks.<\/p>\n
CRM Journeys & Engagement: \u2191 22% email engagement & \u2191 20% repeat users through behavior-led CRM flows and lifecycle campaigns.<\/p>\n
Revenue & Ops Optimization: 4x increase in collections (\u20b925L \u2192 \u20b91Cr \/ ~AED 110k \u2192 AED 440k daily) through Kaizen-driven process improvements.<\/p>\n
Crisis & Risk Management: Prevented 15+ PR crises through real-time escalation workflows and compliance-aligned risk mitigation.<\/p>\n
Complaint Reduction: \u2193 40% repeat complaints with proactive detection and resolution models.<\/p>\n
Team Leadership & Culture: Scaled CX, ORM, and Quality teams 10x with 0% attrition, building a strong culture of ownership and performance.<\/p>\n
Reputation & Advocacy: Sustained 4.5+ CX & employee ratings through internal advocacy and voice-of-customer programs.<\/p>\n
\ud83d\udca1 Approach: Behind every system, I see people. I lead with empathy, clarity, and a human-first mindset\u2014driving sustainable growth, operational excellence, and long-term trust.<\/p>\n","protected":false},"featured_media":4130,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[47,87,91],"candidate_location":[],"candidate_tag":[],"class_list":["post-4128","candidate","type-candidate","status-publish","has-post-thumbnail","hentry","candidate_category-customer-service","candidate_category-project-manager","candidate_category-sales-marketing"],"metas":{"_candidate_founded_date":"1987-12-18","_candidate_phone":"+918291003904","_candidate_email":"karismamehta@gmail.com","_candidate_gender":"Female","_candidate_age":"","_candidate_salary":"","_candidate_salary_type":"monthly","_candidate_qualification":"Master\u2019s Degree","_candidate_experience_time":"5 Year","_candidate_category":{"47":"Customer Service","87":"Project Manager","91":"Sales & Marketing"},"_candidate_languages":["English"],"_candidate_job_title":"","_candidate_tag":[],"_candidate_show_profile":"show","_candidate_profile_url":"","_candidate_socials":[{"network":"facebook"}],"_candidate_address":"","_candidate_location":[],"_candidate_map_location":{"address":"","latitude":"","longitude":""},"_candidate_cv_attachment":{"4129":"https:\/\/jobs.pactemployment.ae\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_cv_attachment\/2025\/08\/Karishma-Khanna-Resume-1.pdf"},"_candidate_portfolio_photos":"","_candidate_video_url":"","_candidate_education":"","_candidate_experience":"","_candidate_skill":"","_candidate_logo":"https:\/\/jobs.pactemployment.ae\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_featured_image\/2025\/08\/KK-1-150x150.png"},"_links":{"self":[{"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=\/wp\/v2\/candidate\/4128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=\/wp\/v2\/types\/candidate"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=\/wp\/v2\/media\/4130"}],"wp:attachment":[{"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4128"}],"wp:term":[{"taxonomy":"candidate_category","embeddable":true,"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fcandidate_category&post=4128"},{"taxonomy":"candidate_location","embeddable":true,"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fcandidate_location&post=4128"},{"taxonomy":"candidate_tag","embeddable":true,"href":"https:\/\/jobs.pactemployment.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fcandidate_tag&post=4128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}